FAQ
[Frequently Asked Questions]
At 2077 Vape , we understand that our business clients need clear, concise, and professional information to navigate the complexities of the e-cigarette market. Below, you'll find structured answers to common concerns, ensuring you have the insights to make informed decisions.
-Product Information
We provide a diverse range of e-cigarette models, including pod systems, mods, and disposables. Each category has been designed to cater to varying consumer preferences, with detailed specifications available in our product catalog.
Absolutely. 2077 Vape values innovation and personalization. For bulk orders, we offer customization options in design, feature set, and packaging to align with your brand identity.
Yes, all our products meet stringent regulatory standards. We constantly monitor legislative changes to ensure compliance and provide our B2B customers with up-to-date certification documentation.
-Order and Shipping
The minimum order quantity is typically set at 2000 units. However, for larger-scale needs, we can discuss and arrange flexible order quantities.
Shipping costs are calculated based on order volume, weight, destination, and chosen shipping method. We negotiate the best rates with carriers to provide cost-effective solutions for our clients.
Standard turnaround time for wholesale orders is 4-6 weeks post-confirmation. Expedited processing is available upon request and may incur additional charges.
- Safety and Usage
We prioritize safety with rigorous testing protocols. Our products undergo strict quality control measures, including battery safety tests, e-liquid composition analysis, and device durability assessments.
Yes, e-cigarettes should be stored in a cool, dry place away from direct sunlight. We provide detailed storage guidelines with every order to help you maintain product integrity.
We offer comprehensive support through our customer service portal. This includes troubleshooting guides, direct assistance from our technical team, and warranty service for any manufacturing defects.
After-Sales and Support
We offer a 6-month warranty from the date of purchase covering manufacturing defects. Terms and conditions apply, and we provide full details in our warranty documentation.
Returns and exchanges can be arranged for defective products within the warranty period. We aim for a smooth process and request that clients provide detailed information on any issues encountered.
Yes, we provide marketing materials, including high-resolution images, product descriptions, and promotional graphics, to aid in your sales efforts.